FAQ

The value proposition of the loan terms, minimum deposit, and interest rate can be summarized as follows:

1. Flexible Loan Term: The 12-month loan term provides borrowers with a reasonable period to repay their loans. This extended time frame allows for manageable monthly installments and budgeting.

2. Affordable Minimum Deposit: The minimum deposit of makes the loan accessible to a wider range of customers. It reduces the upfront financial burden and enables individuals with varying financial capacities to qualify for the loan.

3. Competitive Interest Rate: The interest rate of 13.10% is relatively competitive compared to market standards. This ensures that borrowers can enjoy affordable interest charges over the loan duration, minimizing the overall cost of borrowing.

4. Financial Convenience: The combination of the loan term, minimum deposit, and interest rate creates a value proposition centered around financial convenience. Borrowers can acquire the desired phone with a manageable deposit, repay the loan over a year, and enjoy competitive interest charges.

5. Improved Access to Phones: By offering financing options with reasonable terms and affordable deposits, the value proposition facilitates greater access to phones for customers who may not have immediate access to the full purchase amount. This enables individuals to obtain the desired phone and enjoy its benefits without facing financial constraints. It’s important to note that the specific value proposition may vary depending on individual circumstances and the overall competitiveness of the market.

Watu Simu provides affordable and flexible financing solutions for various smartphones to the Kenyan market.

Watu Simu finances a select range of Samsung Galaxy smartphones. The devices have a warranty period of 24 months.

To qualify for phone financing, you need to have the following:

1. An original National ID

2. No active loans with Watu.

3. Be at least 18 years old

4. An active mobile money transaction line

5. Next of kin contact details (the contact must be available/online for verification)

6. A minimum down payment amount for the selected device.

The following phones are available for financing through Watu Simu for  Samsung A Series ,S series and Tablets

Pay Bill number: 650880 Account number: Borrower’s National ID number

If your weekly payment was not made on time as per the loan agreement, the phone will be locked. To unlock your phone, please make an immediate payment to the following Pay Bill number: 650880, A/C number is your ID number.

If the device is not due for payment but has been locked, it means that it has been away from an active internet connection or the network for an extended period of time. For further assistance, contact the Watu Simu Customer Care team: 0800 722 245.

For any phone service related queries, please reach out to the Watu Simu Customer Care team: 0800 722 245. The team will direct you to the nearest authorized service center where you can be assisted for service/maintenance of the phone.

Kindly contact Customer Care and inform them about the stolen/lost device. Ensure you also obtain an abstract with the IMEI of the device included from your nearest police station and share that with the Customer Care.

If you have purchased the Samsung Galaxy A13, A23, or A33, your phone has been registered for a one time accidental front screen repair. Please note a labor fee will be from the clients pockets.

The on boarding process takes approximately 20 minutes, and involves the following steps:

1. Visit any store where Watu Simu is available.

2. Select any Samsung Galaxy smartphone supported by Watu.

3. Get a pre-approval on your application

4. Make your down payment.

5. Wait for the verification process to be completed (5-10 minutes).

6. Once verified, the phone is activated, and you can leave with your new device!